Store Policy

We guarantee complete satisfaction on all of our products. If you are not satisfied for any reason, please return the item(s) within 7 days for a complete refund. Refunds are processed within five days and are posted back via the original method of transaction. Note that, items wont be refunded if the customer has worn it, or damaged due to mis handling of the jewelries.

Your privacy is very important to us at Rohde Pearls and we strive to ensure your experience is safe and exceeds your expectations. One of our commitments is to protect the privacy of personal information you may provide to us while. The information below informs you of what information is collected, why it’s collected and how we use the collected information. All references to our “Site” includes our the Pearl Paradise website, mobile applications and other software, and any reference to our “Services” includes our Site, customer service phone line and other shopping or product services offered by Rohde Pearls.
PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

When a purchase order is placed, we collect full name, e-mail address, physical address, telephone number, payment information and purchaser's IP address.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

○ To facilitate your purchase
○ To facilitate your warranty or other services such as cleanings, repairs, or resizes of your products
○ To confirm and track your order
○ To facilitate returns
○ Screen orders for potential risk or fraud; and-
○ When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing, re-targeting and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

We use your personal information to enhance your shopping experience via remarketing and targeted advertising via Facebook, Google and Bing.